The best agent I've ever worked with - or known of - by a big margin.
Rumana and her team did a remarkable job of advising my sister and me just what repairs and cosmetic changes would be best for selling our late mother's house in Foster City, and making the process of getting them done so painless I couldn't believe it (given my experience with contractors in the Bay Area in particular). The team was responsive to our big and small concerns and made excellent decisions about timing and pricing (and always talked such decisions over with us).
Frankly, Rumana is such a high-volume agent that I was concerned that she and her team wouldn't be empathetic or deal with the inevitable speed bumps and worries in a timely fashion (like a neighbor who had issues with a fence repair). But they responded immediately and with concern and skill. A warm and no-nonsense team - with deep knowledge of little things on everything from construction to contracts and wisdom about the big things that matter most.