Rumana helped us avoid purchasing a home that wouldn't be right for us by calling out risks and pitfalls that we would not have noticed. Ultimately we found our dream home within our budget, and Rumana helped us secure the winning bid despite not being the highest bidder (!). We are first-time home-buyers and Rumana did a great job of walking us through the process. She provided insights into the market and had a sharp eye for detail when looking through properties and documents, which was invaluable to us as we surely would have missed several things. We were operating under tight financial constraints and frequently thought that we simply might not be able to afford a home in our target market, and Rumana always gave us down-to-earth, accurate feedback about what we would need to do to be competitive.
Rumana helped us avoid purchasing a home that wouldn't be right for us by calling out risks and pitfalls that we would not have noticed. Ultimately we found our dream home within our budget, and Rumana helped us secure the winning bid despite not being the highest bidder (!). She was on top of contacting our banker, the title company, the sellers, their agents, inspectors, etc etc, to proactively ensure that we closed on a very tight schedule. I can honestly say that we would not have won the bid for our house without Rumana guiding us on all of the offer parameters.
In terms of communication, I appreciated that Rumana doesn't waste time and gets to the point. I am not an easy customer - we were both constantly out of town, no cell service at my work, long hours, etc, so we did not make this process any easier. Rumana worked around our difficult schedule and was always rapidly available when we needed her. When there were times we struggled to make a decision, Rumana was patient and willing to walk through the property multiple times -- we never felt rushed or pressured to make a decision. We are very grateful for this, as the house we ultimately purchased is much better for us than some of the houses we almost pulled the trigger on.