The thing I liked the most about Rumana was that she was fair - trying her best to meet our constraints but at the same time being reasonable to the seller.
We had a very pleasant experience partnering with Rumana to buy our first home! We had been passively searching for a home for 2 months. We shopped around for agents, but our experience with them decreased our confidence in home buying process in such a tough market. A colleague recommended Rumana to us, but given our past experience, we were in double mind to pursue it. But given Rumana's reputation, we gave it a shot. And what an experience! We met Rumana on a Monday and gave her our criteria and constraints, and by end of the week, our offer on the home at the top of our list was accepted. That too in a seller's market at a competitive price.
In that week, Rumana spent pretty much every day, guiding us to be realistic on what we can get with our reservation price; to let go of the home which was a misfit for us, and then securing the deal on the house we had our hearts on. That wasn't the end of it - Rumana and her team excelled in post buying experience. She spent a great deal of time post our move to the new house to ensure we were comfortable and facilitated discussions with the seller on minor fixes, the place needed.
The thing I liked the most about Rumana was that she was fair - trying her best to meet our constraints but at the same time being reasonable to the seller. In future, if I were to sell a house and Rumana represented the buyer, I would be assured that she is working to get the best for both the parties and that in my mind is good business!