What I appreciated the most is that Rumana is very direct Rumana helped us buy our first home - a condo in San Mateo - at 2.7% less than the listed price. Going through this process for the first time, there were a lot of things we didn't know. Rumana explained them to us, vetted our bank, and fought for us to be able to get the place we wanted. The bank representative we had for our loan didn't know the competitive Northern California market. Rumana spoke with him and told us about her conversation, and what she believed we needed to do if we wanted to give a competitive offer to the seller of the place we were interested in. We were able to get it because of her guidance. The relationship with her doesn't just end when the home buying process ends - she has kept in touch even after it, let us know she's there if we need anything, and was very thoughtful down to our move-in day. I highly recommend Rumana!